Refund policy

Starting online returns is easy

Enter your email address and verification code to sign in.

Go to your order history, select the order and items you want to return or exchange, and follow the instructions, only 4 steps complete the returns request and submit.

Once your request is approved, you will get email update notifications with shipping guidelines.

What items are returnable? (eligible for returns)

30-day return policy, which means you have 30 days after receiving your item to request a return.

Unused and resellable items, or defective items.

In the original packaging with all the tags intact.

You’ll also need the receipt or proof of purchase.

For refunds the shipping cost will apply

Damage, loss, or theft issues

If the purchased product is faulty, reach out to us within 7 days of the delivery date.

If the purchased product is lost or theft, Please collect evidence and contact us immediately.

Exchanges

If you wish to exchange the product, we recommend returning the item first. Once we have received and processed your return, we will issue you a gift card for the original purchase amount, which you can then use to reorder the item in the correct size or variant.
For the return the shipping cost will apply.

Refund solutions

Refund to original payment method.

Refund to store gift card.

Refund to your store discount.

How soon will I get my refund?

After your return has been processed, you will receive a refund notice from us and it will take up to 7 business days for the refund to be returned to your original payment method. The refund to the store credit is immediate.
If more than 15 business days have passed since we’ve approved your return, please contact us at alphamonks.info@gmail.com.